A Wisdom Archive on customer

In economics and marketing, a service is the non-material equivalent of a good. Service provision has been defined as an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets. By supplying some level of skill, ingenuity, and experience, providers of a service participate in an econom ... Including:

• Service - Key attributes
• Service - Service delivery
• Service - The service-goods continuum
• Service - List of economic services
• Service - Finding related topics

Read more here: » Service: Encyclopedia - Service

Quality refers to the inherent or distinctive characteristics or properties of a person, object, process or other thing. Such characteristics may enhance a subject's distinctiveness, or may denote some degree of achievement or excellence. When used in relation to people, the term may also signify a personal character or trait. The term is sometimes contrasted with the concept of quantity. In science, the work of Aristotle focused on measuring quality, whereas the work of Galileo resu ... Including:

• Quality - In manufacturing
• Quality - Historical development of the concept
• Quality - In music
• Quality - In phonetics
• Quality - Finding related topics

Read more here: » Quality: Encyclopedia - Quality

Achieving complex and difficult goals will require your focussed, long-term diligence and effort. Success in any field will require that you forego blaiming, excuses and justifications for poor performance or lack of adequate planning. It will require your emotional maturity. Goal management - Emotional Control. Long term achievements are based on short-term achievements. Emotional control over the small moments of the single day makes a big difference in the long term.

Read more here: » Goal management: Encyclopedia II - Goal management - Achieving Goals

Case study - Illustrative case studies. Illustrative case studies describe a domain; they use one or two instances to analyze a situation. This helps interpret other data, especially when researchers have reason to believe that readers know too little about a program. These case studies serve to make the unfamiliar familiar, and give readers a common language about the topic. The chosen site should typify important variations and contain a s ...

Read more here: » Case study: Encyclopedia II - Case study - Types of case study

The delivery of a service typically involves five factors: The service providers (e.g. the people) Equipment used to provide the service (e.g. vehicles, cash registers) The physical facilities (e.g. buildings, parking, waiting rooms) The client Other customers at the service delivery location The service encounter is defined as all activities involved in the service delivery process. Some service managers use the term "moment of truth" to indicate that defining point in a specific service en ...

Read more here: » Service: Encyclopedia II - Service - Service delivery

Organizations typically gather information in order to assess the business environment, and cover fields such as marketing research, industry or market research, and competitor analysis. Competitive organizations accumulate business intelligence in order to gain sustainable competitive advantage, and may regard such intelligence as a valuable core competence in some instances. Generally, BI-collectors glean their primary information from internal business sources. Such sources help decision-makers understand how well they have perform ...

Read more here: » Business intelligence: Encyclopedia II - Business intelligence - BI business processes

Arbitrage transactions in modern securities markets involve fairly low risks. Generally it is impossible to close two or three transactions at the same instant; therefore, there is the possibility that when one part of the deal is closed, a quick shift in prices makes it impossible to close the other at a profitable price. There is also counter-party risk, that the other party to one of the deals fails to deliver as agreed; though unlikely, this hazard is serious because of the large quantities one must trade in order to make a profit on small price differences. These risks become magnified when ...

Read more here: » Arbitrage: Encyclopedia II - Arbitrage - Risks